Global address list not updating on client

The Global Address Book (GAL) is a directory of available contact information for CUMC, NYPH and Columbia University faculty, staff and students.

It can be accessed when using a CUMC email account with Outlook and Web Outlook.

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When you have Cached Exchange Mode enabled, Outlook by will by default cache the main Global Address List as well.

In a later section, it is explained how to modify this.

If the key name doesn’t exist, Outlook uses a value of 8.

Prompt before for full download As the OAB can be quite large in some environments, it could be wise to be prompted when Outlook wants to download the full OAB.

You’ll have to rename them all to or, in the case of Outlook 2010 or Outlook 2013, rename the folder containing the oab-files to to reset the local Offline Address Book.

Renaming just a single or some of the files will result in an OAB corruption. A benefit of manually deleting the oab-file is that before they are being re-downloaded, you are working with the Online Address Book.

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